Bykea collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with Bykea. This information may include: name, identification card number, license number, nationality, address, telephone number, mobile number, bank details, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address and your occupation (“Personal Data” or “Personal Information”).
The provision of your Personal Data is voluntary. However if you do not provide Bykea your Personal Data, Bykea will not be able to process your Personal Data for the purposes outlined below.
If you are an agent, vendor, supplier or service provider, provision of your Personal Data is mandatory and failure to provide your Personal Data, may be a breach of laws or regulatory requirements, and may cause Bykea to be unable to engage you to provide services or products or issue payments to you for products or services provided.
Personal Data: Your demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as booking a ride, customer support, or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas will be accessible to the owners of the Application.
Derivative Data: The information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, replying, or resharing to a notification or post, as well as other interactions with the Application and other users via server log files.
Geo-Location Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change your access or permissions, you may do so through your device’s settings.
Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s microphone, speaker, and GPS. If you wish to change your access or permissions, you may do so through your device’s settings.
Mobile Device Data:Device information such as the mobile device ID number, model, manufacturer, version of the operating system, phone number, country, location, preferred language, and any other data you choose to provide.
Push Notifications: We may request to send you Push-notifications regarding your account or the Application. If you wish to opt out of receiving these types of communications, you may turn them off through your device’s settings.
Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:
Upon receipt of your order, we will share such information as your name, phone number, location, destination, geo-location, the items to be transported or bought with the Service Provider who accepts your request for Services. This information is required for the Service Providers to contact you, and/or find you and/or complete your order.
We also share the phone number of the contact person you have provided us with the Service Providers when you use the Application to find instant courier services.
You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While your personal information will automatically be deleted from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided.
We may employ third party companies and individuals to facilitate or provide the Application and certain services on our behalf, to provide customer support, to provide geo-location information to our Service Providers, to perform website- related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of our Website’s features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.
We do not share your Personal Information with any parties other than to the relevant Service Providers and the third party companies and individuals referred to in item 4 above, without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety.
Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Pakistan where our servers are located. You understand and consent to the transfer of your Personal Information out of Pakistan.
We do not sell, rent or lease your Personal Information to third parties.
Bykea may share the information it collects about you as described herein or as described at the time of collection or sharing – (a) with Service Providers to enable them to provide the transportation services to you including your name, photo (if you provide one), average rating given by Service Providers, and pickup and/or drop-off locations with Service Providers; with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or Bykea; (b) with general public if you submit content in a public forum; with third parties with whom you choose to let us share information.
Bykea may also share your information its subsidiaries and affiliated entities, with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Bykea’s behalf; in response to a request for information by a competent authority if required by any applicable law, regulation, or legal process, with law enforcement officials, government authorities, or other third parties; in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
We may share personally identifiable information with affiliated companies and network partners.
We freely use and disclose data in anonymous form, for example, in statistics or reports to our advertising customers. Even though we do not provide any personally identifiable information about you specifically to any advertising customers, they can occasionally find out information indirectly. For example, we frequently agree on target audiences for particular ads (for example, an advertiser may ask us to send certain information on infant safety products to parents with small children who may be particularly interested). If you choose to respond to such targeted advertisements, the advertiser may deduce that you are a member of the target audience to whom we sent the ad.
Credit card and financing information may be provided to credit card and consumer financing companies as is required to process applications and transactions.
You can request your account to be deleted by emailing your account details to firstname.lastname@example.org.
You can also contact Bykea Customer Services (CS Team) on +92-307-1234567 and the CS Team can submit a request on your behalf.
Requests are processed within 7 working days of being received. Bykea will delete your account and delete or randomize your data where there are no legal or compliance issues preventing us from doing so.
A cookie is a small file which asks for permission to be placed on your electronic device’s memory. When you use out system, the file is added and the cookie helps us to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application or mobile apps can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Bykea may use traffic log cookies to identify which pages are being used. This helps us analyze data about mobile app or webpage traffic and improve our system in order to tailor it to our user needs. Bykea may only use this information for statistical analysis purposes.
You cannot choose to decline cookies.
We will retain your information until you cancel your account in the Application.
We do not guarantee the security of our database nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.
Bykea may give notice by means of a general notice on the Bykea Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Bykea by written communication to Bykea’s corporate address at BYKEA TECHNOLOGIES PRIVATE LIMITED, 60-C Khayaban e Ittehad, DHA 6, Karachi 75500.
You shall not assign or transfer these Bykea Terms and Conditions in whole or in part without Bykea’s prior written approval. You give your approval to Bykea for it to assign or transfer these Bykea Terms and Conditions in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Bykea’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Bykea or any Third Party Service Provider as a result of the contract between you and Bykea or use of the Bykea Services.
If any provision of these Bykea Terms and Conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Bykea Terms and Conditions but the legality, validity and enforceability of the other provisions in these Bykea Terms and Conditions shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Bykea Terms and Conditions. These Bykea Terms and Conditions constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Bykea Terms and Conditions, the words “including” and “include” mean “including, but not limited to.”
Bykea reserves the right to modify, terminate or suspend the Bykea Services/Application at any time without prior notice due to any changes in internal policy or the applicable laws or any breach of these Bykea Terms and Conditions by you or for any reason whatsoever. You may terminate your account by submitting a request to Bykea. You shall remain responsible for all activities that occurred prior to termination of your account. Further, Bykea shall also reserve the right to suspend your account without any notice to you in the event Bykea suspects that your account is being used in a manner so as to cause nuisance or prejudice to Bykea or any other persons.
Bykea will not be liable for any failure to provide the Bykea Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Bykea and in such case its obligations shall be suspended for so long as the event continues.
You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.
For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from Bykea, please click unsubscribe included in every e-mail.