Privacy Policy

Last Updated: 5 November 2018

1. Information We Collect

Bykea collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with Bykea. This information may include: name, identification card number, license number, nationality, address, telephone number, mobile number, bank details, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address and your occupation (“Personal Data” or “Personal Information”).

The provision of your Personal Data is voluntary. However if you do not provide Bykea your Personal Data, Bykea will not be able to process your Personal Data for the purposes outlined below.

If you are an agent, vendor, supplier or service provider, provision of your Personal Data is mandatory and failure to provide your Personal Data, may be a breach of laws or regulatory requirements, and may cause Bykea to be unable to engage you to provide services or products or issue payments to you for products or services provided.

When you use the Bykea Services (as defined in our Terms of Use), Bykea may collect information about you in relation to your location information (your geo-coordinates while the Bykea Application is being used or not) , Contacts Information (access and store names and contact information from your address book), transaction information (transaction details related to your use of Bykea Services), usage and preference information (information about how you and site visitors interact with Bykea Services, preferences expressed, and settings chosen, through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers), electronic device information (including such as the hardware model, operating system, file names, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information), call and SMS data (call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message), log information (including server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service).

The following Privacy Policy explains how we collect, use, transfer, disclose and protect your personally identifiable information obtained through our Application. Please review it carefully to make sure you understand our privacy practices.

  1. When you use the Application to find a service, you provide us information such as your location and your destination. You also provide us information about the items you transport. When you use our Application, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application.
  2. We will ask you for the phone number of a person who can be contacted by the Service Provider (defined in our Terms of Use) to complete your order when you use the Application to find an instant courier, use the Bykea Services. You must obtain the prior consent of the person whose phone number was provided to us by you for providing us the phone number and for us to share the phone number with the Service Providers.
  3. You can share your referral code with your friend through the Application, for which, we will only prepare a message for you to send or publish through your social media provider or email provider. You can edit the message we have prepared before you send it. We do not collect your friend’s information.
  4. When you use the Application through your mobile device, we track and collect your geo-location information on a real-time basis. We use this information to allow you to view the Service Providers in your area who are close to your location, set your pick up location and send it to the requested Service Provider, and see the requested Service Provider approaching on a map in real time. We may also use this real-time geo-location information to provide support, resolve technical or business issues that may arise in the course of your use of the Application. You can turn the geo-location tracking off at the device level temporarily. Your mobile device informs you when your geo-location is being tracked by displaying the GPS arrow icon.
  5. We may collect and process personal information about you that you have provided by entering information via our websites, our social media pages or when corresponding with us via phone, email or otherwise. The information is provided voluntarily. The information that you give us and why we process that information includes service information about you which relates to your account with us. This information may include your name, your email address, location, products you may have purchased, and your telephone and/or mobile number. 

2. Using the Information We Collect

  1. We use your email, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order and to provide you information about the Application. We may also use your name, email and phone number to send you news, general updates on the Application, special offers or promotions. We will also send you an email asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates.
  2. We use your geo-location and destination to find Service Providers near you, to help the Service Provider to calculate the fee and to analyze the pattern of use of the Application to improve the Application’s performance.
  3. Bykea may also receive information from other sources and combine that with information collected through Bykea Services. If you choose to link, create, or log in to your Bykea account with a payment provider or social media service, or if you engage with a separate app or website that uses our API (or third party APIs), Bykea may receive information about you or your connections from that site or app.
  4. Bykea may use the information collected about you to provide, maintain, and improve Bykea Services, perform internal operations, including to prevent fraud and abuse of Bykea Services, send or facilitate communications including information about services, promotions, news, and events of Bykea and other companies, where permissible and according to applicable laws, personalize and improve the Bykea Services, including to provide or recommend referrals, advertisements etc.
  5. Bykea may transfer the information procured from you hereunder to and process and store it in Pakistan and other countries.
  6. We may use and process your personal information where you have permitted us to do so for the following purposes: To share your personal information like phone numbers with our authorized joint processors or our recommended third party partners to contact you with marketing information or take surveys about their products and services.

3. Sharing the Information We Collect

Upon receipt of your order, we will share such information as your name, phone number, location, destination, geo-location, the items to be transported or bought with the Service Provider who accepts your request for Services. This information is required for the Service Providers to contact you, and/or find you and/or complete your order.

We also share the phone number of the contact person you have provided us with the Service Providers when you use the Application to find instant courier services.

You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While your personal information will automatically be deleted from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided.

We may employ third party companies and individuals to facilitate or provide the Application and certain services on our behalf, to provide customer support, to provide geo-location information to our Service Providers, to perform website- related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of our Website’s features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.

We do not share your Personal Information with any parties other than to the relevant Service Providers and the third party companies and individuals referred to in item 4 above, without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety.

Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Pakistan where our servers are located. You understand and consent to the transfer of your Personal Information out of Pakistan.

We do not sell, rent or lease your Personal Information to third parties.

Bykea may share the information it collects about you as described herein or as described at the time of collection or sharing – (a) with Service Providers to enable them to provide the transportation services to you including your name, photo (if you provide one), average rating given by Service Providers, and pickup and/or drop-off locations with Service Providers; with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or Bykea; (b) with general public if you submit content in a public forum; with third parties with whom you choose to let us share information.

Bykea may also share your information its subsidiaries and affiliated entities, with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Bykea’s behalf; in response to a request for information by a competent authority if required by any applicable law, regulation, or legal process, with law enforcement officials, government authorities, or other third parties; in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

We may share personally identifiable information with affiliated companies and network partners.

We freely use and disclose data in anonymous form, for example, in statistics or reports to our advertising customers. Even though we do not provide any personally identifiable information about you specifically to any advertising customers, they can occasionally find out information indirectly. For example, we frequently agree on target audiences for particular ads (for example, an advertiser may ask us to send certain information on infant safety products to parents with small children who may be particularly interested). If you choose to respond to such targeted advertisements, the advertiser may deduce that you are a member of the target audience to whom we sent the ad.

If we ever sell the Application or Bykea Services or substantial parts of our business, we may disclose your personally identifiable information to a (prospective) buyer on the condition that such buyer agrees to comply with this Privacy Policy.

Credit card and financing information may be provided to credit card and consumer financing companies as is required to process applications and transactions.

4. Cookies and Advertising

A cookie is a small file which asks for permission to be placed on your electronic device’s memory. When you use out system, the file is added and the cookie helps us to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application or mobile apps can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Bykea may use traffic log cookies to identify which pages are being used. This helps us analyze data about mobile app or webpage traffic and improve our system in order to tailor it to our user needs. Bykea may only use this information for statistical analysis purposes.

You cannot choose to decline cookies.

5. Retaining the Information We Collect

We will retain your information until you cancel your account in the Application.

6. Security

We do not guarantee the security of our database nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.

7. Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via email or by means of a notice on the Website 24 hours before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

8. Notice

Bykea may give notice by means of a general notice on the Bykea Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Bykea by written communication to Bykea’s corporate address at BYKEA TECHNOLOGIES PRIVATE LIMITED, 60-C Khayaban e Ittehad, DHA 6, Karachi 75500.



9. Others

You shall not assign or transfer these Bykea Terms and Conditions in whole or in part without Bykea’s prior written approval. You give your approval to Bykea for it to assign or transfer these Bykea Terms and Conditions in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Bykea’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Bykea or any Third Party Service Provider as a result of the contract between you and Bykea or use of the Bykea Services.

If any provision of these Bykea Terms and Conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Bykea Terms and Conditions but the legality, validity and enforceability of the other provisions in these Bykea Terms and Conditions shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Bykea Terms and Conditions. These Bykea Terms and Conditions constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Bykea Terms and Conditions, the words “including” and “include” mean “including, but not limited to.”

Bykea reserves the right to modify, terminate or suspend the Bykea Services/Application at any time without prior notice due to any changes in internal policy or the applicable laws or any breach of these Bykea Terms and Conditions by you or for any reason whatsoever. You may terminate your account by submitting a request to Bykea. You shall remain responsible for all activities that occurred prior to termination of your account. Further, Bykea shall also reserve the right to suspend your account without any notice to you in the event Bykea suspects that your account is being used in a manner so as to cause nuisance or prejudice to Bykea or any other persons.

Bykea will not be liable for any failure to provide the Bykea Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Bykea and in such case its obligations shall be suspended for so long as the event continues.

Governing Law and Jurisdiction. This privacy policy is governed by and to be construed under the laws of the Islamic Republic of Pakistan. Any and all disputes arising from this privacy policy shall be governed by the exclusive jurisdiction of the Courts in Karachi.

By using the Application, you acknowledge that you have read and understood this Privacy Policy and the Terms of Use and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy.

You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.

11. Unsubscribe from email database

For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from Bykea, please click unsubscribe included in every e-mail.